Frequently Asked Questions
Find quick answers to common questions
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Getting Started
You can apply if you are at least 18 years old, are a resident of the United States with a valid U.S. residential street address (a P.O. box alone is not enough), and have a valid U.S. Social Security Number.
Accounts are for your own personal, family, or household use only - you cannot use Odola to run a business or to hold or move money for anyone else. All applications are subject to identity verification and to our and Lead Bank's eligibility, risk, and compliance requirements.
You can apply if you are at least 18 years old, are a resident of the United States with a valid U.S. residential street address (a P.O. box alone is not enough), and have a valid U.S. Social Security Number.
Accounts are for your own personal, family, or household use only - you cannot use Odola to run a business or to hold or move money for anyone else. All applications are subject to identity verification and to our and Lead Bank's eligibility, risk, and compliance requirements.
Download the Odola app, enter your details, and follow the steps to verify your identity. Once your information is verified and approved, your account is opened and you can start using the Services.
Banking services for your account are provided by Lead Bank, Member FDIC. Odola is a financial technology company, not a bank.
Download the Odola app, enter your details, and follow the steps to verify your identity. Once your information is verified and approved, your account is opened and you can start using the Services.
Banking services for your account are provided by Lead Bank, Member FDIC. Odola is a financial technology company, not a bank.
To meet federal requirements under the USA PATRIOT Act and the Bank Secrecy Act, we collect information that identifies you, such as your name, address, date of birth, and Social Security Number. We may also ask you to provide a government-issued ID and a selfie, and we may request additional information such as your source of funds or the expected use of your account.
We verify the information you give us using government records, credit bureaus, identity-verification providers, and other lawful sources.
To meet federal requirements under the USA PATRIOT Act and the Bank Secrecy Act, we collect information that identifies you, such as your name, address, date of birth, and Social Security Number. We may also ask you to provide a government-issued ID and a selfie, and we may request additional information such as your source of funds or the expected use of your account.
We verify the information you give us using government records, credit bureaus, identity-verification providers, and other lawful sources.
We may decline an application if eligibility, identity-verification, risk, legal, or regulatory requirements are not met. We are not always able to share the specific reason. If you believe a decision was made in error, contact us at support@odola.com and we will help where we can.
We may decline an application if eligibility, identity-verification, risk, legal, or regulatory requirements are not met. We are not always able to share the specific reason. If you believe a decision was made in error, contact us at support@odola.com and we will help where we can.
You can review and update most of your account information directly in the app. For security, we may ask you to verify your identity before making certain changes. Please keep your contact details current so you continue to receive important account and security notices.
You can review and update most of your account information directly in the app. For security, we may ask you to verify your identity before making certain changes. Please keep your contact details current so you continue to receive important account and security notices.
You can turn on Face ID or fingerprint login in your device settings and in the app's security settings. Biometric login adds a fast, secure way to access your account. Keep your device and credentials private, and never let anyone else use your authentication methods.
You can turn on Face ID or fingerprint login in your device settings and in the app's security settings. Biometric login adds a fast, secure way to access your account. Keep your device and credentials private, and never let anyone else use your authentication methods.
Domestic Payments
In the app, choose to send money, enter the recipient's details (including their account and routing number), enter the amount, and confirm. Depending on availability and your limits, transfers may be sent by ACH, same-day ACH, wire, or an instant payment method such as FedNow.
Make sure the recipient details are correct before you confirm — if they are wrong, your payment may be delayed or sent to the wrong account, and we may not be able to recover the funds.
In the app, choose to send money, enter the recipient's details (including their account and routing number), enter the amount, and confirm. Depending on availability and your limits, transfers may be sent by ACH, same-day ACH, wire, or an instant payment method such as FedNow.
Make sure the recipient details are correct before you confirm — if they are wrong, your payment may be delayed or sent to the wrong account, and we may not be able to recover the funds.
Timing depends on the payment method. Instant payments may arrive within minutes; standard ACH transfers typically take one to three business days; same-day ACH and wires are faster. Timing can also be affected by cut-off times, the receiving bank, and any compliance or fraud review.
Timing depends on the payment method. Instant payments may arrive within minutes; standard ACH transfers typically take one to three business days; same-day ACH and wires are faster. Timing can also be affected by cut-off times, the receiving bank, and any compliance or fraud review.
Funds held by Lead Bank for your benefit are eligible for FDIC pass-through deposit insurance, up to applicable limits, if FDIC requirements are met. FDIC insurance protects against the failure of Lead Bank only. It does not protect against losses from fraud, unauthorized transfers, payment disputes, service interruptions, third-party failures, or any non-deposit product.
Your FDIC coverage may be reduced by other deposits you hold, directly or indirectly, at Lead Bank in the same ownership capacity.
Funds held by Lead Bank for your benefit are eligible for FDIC pass-through deposit insurance, up to applicable limits, if FDIC requirements are met. FDIC insurance protects against the failure of Lead Bank only. It does not protect against losses from fraud, unauthorized transfers, payment disputes, service interruptions, third-party failures, or any non-deposit product.
Your FDIC coverage may be reduced by other deposits you hold, directly or indirectly, at Lead Bank in the same ownership capacity.
A payment may not go through if you do not have enough available balance, if a limit has been reached, if details are incorrect, or if it is flagged for security, fraud, or compliance reasons. We will let you know in the app, and you can correct the issue and try again where possible.
A payment may not go through if you do not have enough available balance, if a limit has been reached, if details are incorrect, or if it is flagged for security, fraud, or compliance reasons. We will let you know in the app, and you can correct the issue and try again where possible.
Any fees that apply to your account, card, and transactions are set out in our Fee Schedule and in the disclosures shown in the app before you confirm a transaction. Third parties, such as ATM operators or other financial institutions, may charge their own separate fees.
Any fees that apply to your account, card, and transactions are set out in our Fee Schedule and in the disclosures shown in the app before you confirm a transaction. Third parties, such as ATM operators or other financial institutions, may charge their own separate fees.
Cards
If your card is lost, stolen, damaged, or expiring, you can request a replacement in the app or by contacting customer support. A replacement fee may apply as set out in the Fee Schedule. If your card is lost or stolen, tell us immediately so we can protect your account.
If your card is lost, stolen, damaged, or expiring, you can request a replacement in the app or by contacting customer support. A replacement fee may apply as set out in the Fee Schedule. If your card is lost or stolen, tell us immediately so we can protect your account.
International Transfers (Global Send)
Global Send is Odola's international money transfer service. It lets eligible customers send funds from their Odola account to a recipient outside the United States. For these transfers, Lead Bank, Member FDIC, is the Provider of Record (the remittance transfer provider), and Odola provides the app, customer support, and operational services. Global Send is for personal, family, or household transfers only - for example, family support, gifts, personal expenses, travel, education, or medical expenses. It cannot be used for business, commercial, investment, or other restricted purposes.
Global Send is Odola's international money transfer service. It lets eligible customers send funds from their Odola account to a recipient outside the United States. For these transfers, Lead Bank, Member FDIC, is the Provider of Record (the remittance transfer provider), and Odola provides the app, customer support, and operational services. Global Send is for personal, family, or household transfers only - for example, family support, gifts, personal expenses, travel, education, or medical expenses. It cannot be used for business, commercial, investment, or other restricted purposes.
Available countries, currencies, corridors, and payout methods are shown in the app. Depending on the destination, transfers may be delivered by deposit to a bank account, deposit to a mobile wallet, or cash pick-up. We may add, remove, or limit supported locations and payout methods at any time.
Available countries, currencies, corridors, and payout methods are shown in the app. Depending on the destination, transfers may be delivered by deposit to a bank account, deposit to a mobile wallet, or cash pick-up. We may add, remove, or limit supported locations and payout methods at any time.
Choose Global Send in the app, enter the recipient and transfer details, and review the quote. Before you confirm, we show the amount you send, the fees, the exchange rate (if currency conversion applies), and the amount the recipient will receive. When you confirm, you authorize us to debit your account and send the transfer.
Choose Global Send in the app, enter the recipient and transfer details, and review the quote. Before you confirm, we show the amount you send, the fees, the exchange rate (if currency conversion applies), and the amount the recipient will receive. When you confirm, you authorize us to debit your account and send the transfer.
Before you pay, the disclosure for your transfer states the Date Available — the date the funds will be available to your recipient. We do not use an estimated Date Available. Actual timing varies by corridor, currency, payout method, local business hours, and any required compliance review. Any general delivery range shown elsewhere in the app is for information only and does not override the Date Available on your transaction disclosure.
Before you pay, the disclosure for your transfer states the Date Available — the date the funds will be available to your recipient. We do not use an estimated Date Available. Actual timing varies by corridor, currency, payout method, local business hours, and any required compliance review. Any general delivery range shown elsewhere in the app is for information only and does not override the Date Available on your transaction disclosure.
When you set up a transfer, you enter your recipient's details — such as their legal name, country, and bank account, wallet, or cash pick-up information, along with your relationship to them and the purpose of the transfer. You are responsible for making sure these details are accurate and complete.
When you set up a transfer, you enter your recipient's details — such as their legal name, country, and bank account, wallet, or cash pick-up information, along with your relationship to them and the purpose of the transfer. You are responsible for making sure these details are accurate and complete.
Our payout partners may verify a recipient's account, wallet, or identity details before completing a transfer. If verification fails, the transfer may be delayed, rejected, or canceled. Incorrect or incomplete information can result in funds being unavailable or delivered incorrectly. Your cancellation and error-resolution rights still apply.
Our payout partners may verify a recipient's account, wallet, or identity details before completing a transfer. If verification fails, the transfer may be delayed, rejected, or canceled. Incorrect or incomplete information can result in funds being unavailable or delivered incorrectly. Your cancellation and error-resolution rights still apply.
If your transfer involves currency conversion, we apply the exchange rate disclosed to you before you authorize payment (unless it is identified as an estimate where the law permits one). The rate may include a spread. Our fees are shown in the app before you confirm, and we show an all-in total and the amount your recipient will receive. A recipient's bank, wallet provider, cash pick-up agent, or intermediary may also charge fees, and foreign taxes may apply. We disclose known third-party fees and foreign taxes, or permitted estimates, as required by law.
If your transfer involves currency conversion, we apply the exchange rate disclosed to you before you authorize payment (unless it is identified as an estimate where the law permits one). The rate may include a spread. Our fees are shown in the app before you confirm, and we show an all-in total and the amount your recipient will receive. A recipient's bank, wallet provider, cash pick-up agent, or intermediary may also charge fees, and foreign taxes may apply. We disclose known third-party fees and foreign taxes, or permitted estimates, as required by law.
A transfer can take longer than expected because of the payout method, local business hours or holidays, a compliance or fraud review, incorrect or incomplete recipient details, or a payout-partner delay. Check the Date Available on your receipt. If funds were not available by that date, contact us — this may be an error you can report (see error resolution below).
A transfer can take longer than expected because of the payout method, local business hours or holidays, a compliance or fraud review, incorrect or incomplete recipient details, or a payout-partner delay. Check the Date Available on your receipt. If funds were not available by that date, contact us — this may be an error you can report (see error resolution below).
If recipient details cannot be verified, the transfer may be delayed, rejected, or canceled. If your account was debited for a transfer that cannot be completed, we will refund the amount required by law to your account. This does not limit your cancellation or error-resolution rights.
If recipient details cannot be verified, the transfer may be delayed, rejected, or canceled. If your account was debited for a transfer that cannot be completed, we will refund the amount required by law to your account. This does not limit your cancellation or error-resolution rights.
Transfers are screened for sanctions, anti-money-laundering, fraud, and other compliance purposes. We may hold, delay, or review a transfer if a check is pending, if we need more information, if a limit is exceeded, or if a payout partner or corridor is unavailable. In some cases the law prevents us from telling you why a transfer was delayed, blocked, or reported.
Transfers are screened for sanctions, anti-money-laundering, fraud, and other compliance purposes. We may hold, delay, or review a transfer if a check is pending, if we need more information, if a limit is exceeded, or if a payout partner or corridor is unavailable. In some cases the law prevents us from telling you why a transfer was delayed, blocked, or reported.
You have the right to cancel a transfer for a full refund — including fees — if your request reaches us no later than 30 minutes after you pay for or authorize the transfer, and the funds have not yet been picked up or deposited into the recipient's account.
To cancel, contact us at support@odola.com or by phone at +1 (978) 765-1589 and give us enough information to identify the transfer (such as the amount, recipient, destination country, and where the funds were sent). We will refund your money within three business days of a timely, valid cancellation request.
You have the right to cancel a transfer for a full refund — including fees — if your request reaches us no later than 30 minutes after you pay for or authorize the transfer, and the funds have not yet been picked up or deposited into the recipient's account.
To cancel, contact us at support@odola.com or by phone at +1 (978) 765-1589 and give us enough information to identify the transfer (such as the amount, recipient, destination country, and where the funds were sent). We will refund your money within three business days of a timely, valid cancellation request.
If a transfer is rejected, cannot be completed, or remains unclaimed past the permitted payout period, we will refund the amount required by law to your account or by another permitted method. Refund timing and amount can depend on the funding method, payout status, currency conversion, and any third-party fees or taxes that may lawfully be deducted.
If a transfer is rejected, cannot be completed, or remains unclaimed past the permitted payout period, we will refund the amount required by law to your account or by another permitted method. Refund timing and amount can depend on the funding method, payout status, currency conversion, and any third-party fees or taxes that may lawfully be deducted.
If you cancel within the 30-minute window and the funds have not been picked up or deposited, you receive a full refund, including fees, at no additional cost. After that window, we may attempt a recall where possible, but success is not guaranteed and third-party fees or currency-conversion differences may apply, except where the law provides otherwise.
If you cancel within the 30-minute window and the funds have not been picked up or deposited, you receive a full refund, including fees, at no additional cost. After that window, we may attempt a recall where possible, but success is not guaranteed and third-party fees or currency-conversion differences may apply, except where the law provides otherwise.
You can report an error by app, by email at support@odola.com, or by phone at +1 (978) 765-1589.
You must contact us within 180 days of the date the funds were disclosed to be available to your recipient. We will determine whether an error occurred within 90 days of your notice and report the results to you within three business days of completing our investigation. If an error occurred, we will correct it as required by law.
You can report an error by app, by email at support@odola.com, or by phone at +1 (978) 765-1589.
You must contact us within 180 days of the date the funds were disclosed to be available to your recipient. We will determine whether an error occurred within 90 days of your notice and report the results to you within three business days of completing our investigation. If an error occurred, we will correct it as required by law.
Please tell us your name and address or phone number; the recipient's name and, if known, their phone number or address; the transfer reference or confirmation number; why you believe there is an error; and, if you can, the date and amount of the transfer. You do not need to use any specific wording to protect your error-resolution rights.
Please tell us your name and address or phone number; the recipient's name and, if known, their phone number or address; the transfer reference or confirmation number; why you believe there is an error; and, if you can, the date and amount of the transfer. You do not need to use any specific wording to protect your error-resolution rights.
Security and Regulation
Odola Inc. is a financial technology company, not a bank. Banking services — your account, your Visa debit card, and approved payment and money-movement services — are provided by Lead Bank, Member FDIC, a Missouri state- chartered bank. Odola acts as Lead Bank's program manager and service provider. For international money transfers, Lead Bank is the Provider of Record and remittance transfer provider. These services are subject to federal consumer-protection laws, including the Electronic Fund Transfer Act and the Remittance Transfer Rule, and are overseen by regulators including the Consumer Financial Protection Bureau (CFPB) and the Missouri Division of Finance.
Odola Inc. is a financial technology company, not a bank. Banking services — your account, your Visa debit card, and approved payment and money-movement services — are provided by Lead Bank, Member FDIC, a Missouri state- chartered bank. Odola acts as Lead Bank's program manager and service provider. For international money transfers, Lead Bank is the Provider of Record and remittance transfer provider. These services are subject to federal consumer-protection laws, including the Electronic Fund Transfer Act and the Remittance Transfer Rule, and are overseen by regulators including the Consumer Financial Protection Bureau (CFPB) and the Missouri Division of Finance.
Funds held by Lead Bank for your benefit are eligible for FDIC pass-through deposit insurance, up to applicable limits, if FDIC requirements are met. Those funds are held in custodial or for-benefit-of accounts and are not Odola's property. FDIC insurance protects against the failure of Lead Bank only — it does not cover fraud, unauthorized transfers, disputes, or non-deposit products.
Funds held by Lead Bank for your benefit are eligible for FDIC pass-through deposit insurance, up to applicable limits, if FDIC requirements are met. Those funds are held in custodial or for-benefit-of accounts and are not Odola's property. FDIC insurance protects against the failure of Lead Bank only — it does not cover fraud, unauthorized transfers, disputes, or non-deposit products.
Contact us immediately if you believe your login credentials, device, card, account, email, or phone number has been lost, stolen, or used without permission, or if you see a transaction you did not make. You can reach us in the app, by email at support@odola.com, or by phone at +1 (978) 765-1589. Acting quickly helps limit any loss.
Contact us immediately if you believe your login credentials, device, card, account, email, or phone number has been lost, stolen, or used without permission, or if you see a transaction you did not make. You can reach us in the app, by email at support@odola.com, or by phone at +1 (978) 765-1589. Acting quickly helps limit any loss.
Federal law (the Electronic Fund Transfer Act and Regulation E) limits your liability for unauthorized electronic fund transfers if you tell us in time. If you tell us within two business days after you learn of the loss or theft of your card or access information, you can lose no more than $50. If you wait longer, you could lose as much as $500. If your statement shows transfers you did not make and you do not tell us within 60 days after the statement was made available, you may not get back money lost after that period, if we could have stopped the loss had you told us in time. These are summaries. Full error-resolution procedures and any additional rights are set out in the Bank Agreements and the disclosures provided with your account.
Federal law (the Electronic Fund Transfer Act and Regulation E) limits your liability for unauthorized electronic fund transfers if you tell us in time. If you tell us within two business days after you learn of the loss or theft of your card or access information, you can lose no more than $50. If you wait longer, you could lose as much as $500. If your statement shows transfers you did not make and you do not tell us within 60 days after the statement was made available, you may not get back money lost after that period, if we could have stopped the loss had you told us in time. These are summaries. Full error-resolution procedures and any additional rights are set out in the Bank Agreements and the disclosures provided with your account.
Contact us right away so we can help secure your account and investigate. If money was moved without your authorization, the unauthorized-transfer protections above may apply. If you were tricked into authorizing a payment yourself, we will try to help and may attempt to recover the funds where possible, but recovery is not guaranteed. Report scams and account takeovers as early as you can.
Contact us right away so we can help secure your account and investigate. If money was moved without your authorization, the unauthorized-transfer protections above may apply. If you were tricked into authorizing a payment yourself, we will try to help and may attempt to recover the funds where possible, but recovery is not guaranteed. Report scams and account takeovers as early as you can.
Keep your login credentials, passcodes, and one-time codes private, and never share them — not even with someone claiming to be from Odola. Use a supported device with the latest app version, be cautious of unexpected requests to send money, and turn on security alerts. Odola will never ask you to share your full password, PIN, or one-time codes.
Keep your login credentials, passcodes, and one-time codes private, and never share them — not even with someone claiming to be from Odola. Use a supported device with the latest app version, be cautious of unexpected requests to send money, and turn on security alerts. Odola will never ask you to share your full password, PIN, or one-time codes.
Yes. Banking services are provided by Lead Bank, Member FDIC. We also work with service providers for identity verification, fraud prevention, sanctions screening, card processing, cross-border payouts, cloud hosting, and customer support. These providers are bound by contract to protect your information and use it only to provide services to us or as the law permits.
Yes. Banking services are provided by Lead Bank, Member FDIC. We also work with service providers for identity verification, fraud prevention, sanctions screening, card processing, cross-border payouts, cloud hosting, and customer support. These providers are bound by contract to protect your information and use it only to provide services to us or as the law permits.
We use administrative, technical, and physical safeguards that comply with federal law, including encryption in transit and at rest, multi-factor authentication, role-based access controls, vendor due diligence, monitoring, employee training, and incident-response procedures. Our Privacy Notice explains how we collect, use, share, and protect your information. No security program is perfect, and we cannot guarantee absolute security.
We use administrative, technical, and physical safeguards that comply with federal law, including encryption in transit and at rest, multi-factor authentication, role-based access controls, vendor due diligence, monitoring, employee training, and incident-response procedures. Our Privacy Notice explains how we collect, use, share, and protect your information. No security program is perfect, and we cannot guarantee absolute security.
Federal law requires financial companies to verify the identity of every person who opens or uses an account. This helps prevent fraud, money laundering, and other financial crime. To meet these requirements under the USA PATRIOT Act and Bank Secrecy Act, we verify your identity and may ask for documents and additional information.
Federal law requires financial companies to verify the identity of every person who opens or uses an account. This helps prevent fraud, money laundering, and other financial crime. To meet these requirements under the USA PATRIOT Act and Bank Secrecy Act, we verify your identity and may ask for documents and additional information.
We and Lead Bank screen customers, transactions, and recipients against U.S. and applicable international sanctions, politically exposed person, adverse-media, fraud, and financial-crimes lists, and we monitor activity on an ongoing basis. We may delay, decline, block, freeze, reverse, report, or close transactions or accounts where required or appropriate to comply with the law.
We and Lead Bank screen customers, transactions, and recipients against U.S. and applicable international sanctions, politically exposed person, adverse-media, fraud, and financial-crimes lists, and we monitor activity on an ongoing basis. We may delay, decline, block, freeze, reverse, report, or close transactions or accounts where required or appropriate to comply with the law.
You, your transactions, and your recipients are screened against sanctions, PEP, and related lists at onboarding and on an ongoing basis. We may take any action we reasonably determine is required or appropriate, and in some cases the law prevents us from explaining why a transaction was delayed, blocked, or reported.
You, your transactions, and your recipients are screened against sanctions, PEP, and related lists at onboarding and on an ongoing basis. We may take any action we reasonably determine is required or appropriate, and in some cases the law prevents us from explaining why a transaction was delayed, blocked, or reported.
Where required or permitted by law, we and Lead Bank report information to authorities such as FinCEN, OFAC, state regulators, and law enforcement, including under the Bank Secrecy Act and sanctions programs. These reports may be made without notice to you when the law requires.
Where required or permitted by law, we and Lead Bank report information to authorities such as FinCEN, OFAC, state regulators, and law enforcement, including under the Bank Secrecy Act and sanctions programs. These reports may be made without notice to you when the law requires.
We share information only as permitted or required by law, with parties such as Lead Bank, payment and card networks, processors, service providers, regulators, and law enforcement. We do not sell your personal information, and we do not share it with non-affiliated companies for their own marketing. Full details are in our Privacy Notice.
We share information only as permitted or required by law, with parties such as Lead Bank, payment and card networks, processors, service providers, regulators, and law enforcement. We do not sell your personal information, and we do not share it with non-affiliated companies for their own marketing. Full details are in our Privacy Notice.
You can opt out of marketing communications at any time, manage cookies and device permissions through your settings, and review and update most account information in the app. Depending on your state of residence, you may have additional rights, such as the right to know, access, delete, or correct certain personal information. To exercise a privacy right, contact us at privacy@odola.com.
You can opt out of marketing communications at any time, manage cookies and device permissions through your settings, and review and update most account information in the app. Depending on your state of residence, you may have additional rights, such as the right to know, access, delete, or correct certain personal information. To exercise a privacy right, contact us at privacy@odola.com.
We keep your information while your account is open and for at least five years after it closes, or longer where the law requires or permits — for example, the Bank Secrecy Act requires certain records to be kept for at least five years. We may also retain information for fraud prevention, dispute resolution, audits, and other legitimate purposes.
We keep your information while your account is open and for at least five years after it closes, or longer where the law requires or permits — for example, the Bank Secrecy Act requires certain records to be kept for at least five years. We may also retain information for fraud prevention, dispute resolution, audits, and other legitimate purposes.
Your funds are held by Lead Bank, not by Odola. Odola may transfer its agreement to a successor, acquirer, service provider, or another sponsor bank or licensed provider in connection with a business transaction, subject to the law and any required notices. Any such change will not reduce the rights you already have for completed transactions or your non-waivable rights under the law.
Your funds are held by Lead Bank, not by Odola. Odola may transfer its agreement to a successor, acquirer, service provider, or another sponsor bank or licensed provider in connection with a business transaction, subject to the law and any required notices. Any such change will not reduce the rights you already have for completed transactions or your non-waivable rights under the law.
If you have a complaint, contact us in the app or by email at complaints@odola.com, and we will respond in line with our procedures and applicable law. If your complaint relates to your account, card, or a bank service, you may also contact Lead Bank using the details in the Bank Agreements. For international transfers, you may also contact the Consumer Financial Protection Bureau (CFPB) at 1-855-411-2372 or the Missouri Division of Finance at (573) 751- 3242.
If you have a complaint, contact us in the app or by email at complaints@odola.com, and we will respond in line with our procedures and applicable law. If your complaint relates to your account, card, or a bank service, you may also contact Lead Bank using the details in the Bank Agreements. For international transfers, you may also contact the Consumer Financial Protection Bureau (CFPB) at 1-855-411-2372 or the Missouri Division of Finance at (573) 751- 3242.
Download the Odola app only from the official Apple App Store or Google Play, and access our website at odola.com. We will never ask you to share your full password, PIN, or one-time codes. If you are unsure about a message or request, contact us directly at support@odola.com.
Download the Odola app only from the official Apple App Store or Google Play, and access our website at odola.com. We will never ask you to share your full password, PIN, or one-time codes. If you are unsure about a message or request, contact us directly at support@odola.com.
Your Account
You can close your account at any time in the app or by contacting customer support, subject to any pending transactions, holds, investigations, legal obligations, and amounts you owe. We will return any remaining available funds in accordance with applicable law and the Bank Agreements.
You can close your account at any time in the app or by contacting customer support, subject to any pending transactions, holds, investigations, legal obligations, and amounts you owe. We will return any remaining available funds in accordance with applicable law and the Bank Agreements.
You can reach us in the app, by email at support@odola.com, or by phone at +1 (978) 765-1589.
You can reach us in the app, by email at support@odola.com, or by phone at +1 (978) 765-1589.