Frequently Asked
Questions
Find quick answers to common questions
Getting Started
1
Who can apply for an Odola account?
2
How do I open an Odola account?
3
What documents are required to verify my identity?
4
My verification is pending. What does that mean?
5
My application has been rejected. What happens next?
6
How do I update my personal details?
7
How do I enable biometric login (Face ID or fingerprint)?
8
What devices and operating systems does the app support?
Domestic Payments
1
How do I send money to a local bank account?
2
What details do I need to make a domestic transfer?
3
Can I save a recipient's details for future transactions?
4
How long do local bank transfers take to arrive?
5
How do I view my transaction history or download a statement?
6
Are domestic transactions covered by any protection scheme?
7
Can I set up a Direct Debit?
8
What happens if my payment fails?
9
Are there any fees for domestic transactions?
Cards
1
How do I order a physical card?
2
How do I activate my virtual card?
3
How do I request a replacement card?
4
How do I request a replacement card?
International Transfers
1
What is Global Send?
2
Where can I send money to, and which transfer types are available?
3
How can I pay for my transfer?
4
How much can I send?
5
How do I make a transfer?
6
How long will it take for the money to arrive?
7
How do I add a new recipient?
8
Can I quickly re-send to someone I've paid before?
9
Do you verify recipient account numbers?
10
Where can my recipient receive my transfer?
11
Which payout partners do you use?
12
What ID does my recipient need to collect cash?
13
Will I see exactly what my recipient will get?
14
How are Odola's exchange rates and fees set?
15
Do quotes expire?
16
Why hasn't my recipient received the money yet?
17
How can I track my transfer?
18
What do the different transfer statuses mean?
19
What do the different transfer statuses mean?
20
What happens if the recipient details don't pass checks?
21
Why is my transfer taking longer than expected?
22
Why is my transfer held for review?
23
Can I cancel my transfer?
24
What happens if my transfer fails?
25
Are there any fees for refunds or cancellations?
26
How long does a refund take to appear?
27
Where can I find my transfer history?
28
How do I contact Odola Support about a transfer?
29
What details should I provide when reporting a transfer issue?
Gold Investing
1
What is an Odola Gold account?
2
Who is eligible?
3
Who provides the service?
4
Is Gold regulated or FSCS-protected?
5
Do I own physical gold?
6
Where is the gold stored?
7
What are the fees?
8
What's the minimum I can buy or sell?
9
How fast are transactions?
10
Can I take physical delivery?
11
Will I get statements or a transaction history?
12
What risks should I know about?
13
How do I complain or get help?
14
How do you use my data for Gold?
Security and Regulation
1
Is Odola regulated?
2
How is my money protected?
3
How do you protect my personal information?
4
What should I do if I suspect fraud or unauthorised activity?
5
Is my personal information secure?
6
How do you protect my account from fraud?
7
What should I do if I think I've been scammed or my account has been hacked?
8
How can I protect myself from online fraud?
9
Do you work with third-party providers (like banks or payment processors)?
10
How often do you test your systems and security?
11
What should I do if I lose my card or device?
12
How do you ensure business continuity?
13
What happens to my money if Odola stops trading?
14
How often should I update my password?
15
How does Odola safeguard customer money?
16
Are my funds covered by the FSCS?
17
What is Know Your Customer (KYC)? Why do you need my ID?
18
How does Odola prevent money laundering and financial crime?
19
How does Odola protect my personal data?
20
What happens if Odola changes ownership or stops operating?
21
How are complaints handled?
22
Do you share my information with third parties?
23
How do you ensure your partners and service providers are compliant?
24
How do you handle sanctions or politically exposed persons (PEP) screening?
25
Do you report transactions to regulators?
26
How do I know I'm using a legitimate Odola service?
Your Account
1
How do I view my transaction history or download a statement?
2
How do I send money to a local bank account?
3
How do I top up my Odola account?
Frequently Asked
Questions
Find quick answers to common questions
Getting Started
1
Who can apply for an Odola account?
2
How do I open an Odola account?
3
What documents are required to verify my identity?
4
My verification is pending. What does that mean?
5
My application has been rejected. What happens next?
6
How do I update my personal details?
7
How do I enable biometric login (Face ID or fingerprint)?
8
What devices and operating systems does the app support?
Domestic Payments
1
How do I send money to a local bank account?
2
What details do I need to make a domestic transfer?
3
Can I save a recipient's details for future transactions?
4
How long do local bank transfers take to arrive?
5
How do I view my transaction history or download a statement?
6
Are domestic transactions covered by any protection scheme?
7
Can I set up a Direct Debit?
8
What happens if my payment fails?
9
Are there any fees for domestic transactions?
Cards
1
How do I order a physical card?
2
How do I activate my virtual card?
3
How do I request a replacement card?
4
How do I request a replacement card?
International Transfers
1
What is Global Send?
2
Where can I send money to, and which transfer types are available?
3
How can I pay for my transfer?
4
How much can I send?
5
How do I make a transfer?
6
How long will it take for the money to arrive?
7
How do I add a new recipient?
8
Can I quickly re-send to someone I've paid before?
9
Do you verify recipient account numbers?
10
Where can my recipient receive my transfer?
11
Which payout partners do you use?
12
What ID does my recipient need to collect cash?
13
Will I see exactly what my recipient will get?
14
How are Odola's exchange rates and fees set?
15
Do quotes expire?
16
Why hasn't my recipient received the money yet?
17
How can I track my transfer?
18
What do the different transfer statuses mean?
19
What do the different transfer statuses mean?
20
What happens if the recipient details don't pass checks?
21
Why is my transfer taking longer than expected?
22
Why is my transfer held for review?
23
Can I cancel my transfer?
24
What happens if my transfer fails?
25
Are there any fees for refunds or cancellations?
26
How long does a refund take to appear?
27
Where can I find my transfer history?
28
How do I contact Odola Support about a transfer?
29
What details should I provide when reporting a transfer issue?
Gold Investing
1
What is an Odola Gold account?
2
Who is eligible?
3
Who provides the service?
4
Is Gold regulated or FSCS-protected?
5
Do I own physical gold?
6
Where is the gold stored?
7
What are the fees?
8
What's the minimum I can buy or sell?
9
How fast are transactions?
10
Can I take physical delivery?
11
Will I get statements or a transaction history?
12
What risks should I know about?
13
How do I complain or get help?
14
How do you use my data for Gold?
Security and Regulation
1
Is Odola regulated?
2
How is my money protected?
3
How do you protect my personal information?
4
What should I do if I suspect fraud or unauthorised activity?
5
Is my personal information secure?
6
How do you protect my account from fraud?
7
What should I do if I think I've been scammed or my account has been hacked?
8
How can I protect myself from online fraud?
9
Do you work with third-party providers (like banks or payment processors)?
10
How often do you test your systems and security?
11
What should I do if I lose my card or device?
12
How do you ensure business continuity?
13
What happens to my money if Odola stops trading?
14
How often should I update my password?
15
How does Odola safeguard customer money?
16
Are my funds covered by the FSCS?
17
What is Know Your Customer (KYC)? Why do you need my ID?
18
How does Odola prevent money laundering and financial crime?
19
How does Odola protect my personal data?
20
What happens if Odola changes ownership or stops operating?
21
How are complaints handled?
22
Do you share my information with third parties?
23
How do you ensure your partners and service providers are compliant?
24
How do you handle sanctions or politically exposed persons (PEP) screening?
25
Do you report transactions to regulators?
26
How do I know I'm using a legitimate Odola service?
Your Account
1
How do I view my transaction history or download a statement?
2
How do I send money to a local bank account?
3
How do I top up my Odola account?
Frequently Asked
Questions
Find quick answers to common questions
Getting Started
1
Who can apply for an Odola account?
2
How do I open an Odola account?
3
What documents are required to verify my identity?
4
My verification is pending. What does that mean?
5
My application has been rejected. What happens next?
6
How do I update my personal details?
7
How do I enable biometric login (Face ID or fingerprint)?
8
What devices and operating systems does the app support?
Domestic Payments
1
How do I send money to a local bank account?
2
What details do I need to make a domestic transfer?
3
Can I save a recipient's details for future transactions?
4
How long do local bank transfers take to arrive?
5
How do I view my transaction history or download a statement?
6
Are domestic transactions covered by any protection scheme?
7
Can I set up a Direct Debit?
8
What happens if my payment fails?
9
Are there any fees for domestic transactions?
Cards
1
How do I order a physical card?
2
How do I activate my virtual card?
3
How do I request a replacement card?
4
How do I request a replacement card?
International Transfers
1
What is Global Send?
2
Where can I send money to, and which transfer types are available?
3
How can I pay for my transfer?
4
How much can I send?
5
How do I make a transfer?
6
How long will it take for the money to arrive?
7
How do I add a new recipient?
8
Can I quickly re-send to someone I've paid before?
9
Do you verify recipient account numbers?
10
Where can my recipient receive my transfer?
11
Which payout partners do you use?
12
What ID does my recipient need to collect cash?
13
Will I see exactly what my recipient will get?
14
How are Odola's exchange rates and fees set?
15
Do quotes expire?
16
Why hasn't my recipient received the money yet?
17
How can I track my transfer?
18
What do the different transfer statuses mean?
19
What do the different transfer statuses mean?
20
What happens if the recipient details don't pass checks?
21
Why is my transfer taking longer than expected?
22
Why is my transfer held for review?
23
Can I cancel my transfer?
24
What happens if my transfer fails?
25
Are there any fees for refunds or cancellations?
26
How long does a refund take to appear?
27
Where can I find my transfer history?
28
How do I contact Odola Support about a transfer?
29
What details should I provide when reporting a transfer issue?
Gold Investing
1
What is an Odola Gold account?
2
Who is eligible?
3
Who provides the service?
4
Is Gold regulated or FSCS-protected?
5
Do I own physical gold?
6
Where is the gold stored?
7
What are the fees?
8
What's the minimum I can buy or sell?
9
How fast are transactions?
10
Can I take physical delivery?
11
Will I get statements or a transaction history?
12
What risks should I know about?
13
How do I complain or get help?
14
How do you use my data for Gold?
Security and Regulation
1
Is Odola regulated?
2
How is my money protected?
3
How do you protect my personal information?
4
What should I do if I suspect fraud or unauthorised activity?
5
Is my personal information secure?
6
How do you protect my account from fraud?
7
What should I do if I think I've been scammed or my account has been hacked?
8
How can I protect myself from online fraud?
9
Do you work with third-party providers (like banks or payment processors)?
10
How often do you test your systems and security?
11
What should I do if I lose my card or device?
12
How do you ensure business continuity?
13
What happens to my money if Odola stops trading?
14
How often should I update my password?
15
How does Odola safeguard customer money?
16
Are my funds covered by the FSCS?
17
What is Know Your Customer (KYC)? Why do you need my ID?
18
How does Odola prevent money laundering and financial crime?
19
How does Odola protect my personal data?
20
What happens if Odola changes ownership or stops operating?
21
How are complaints handled?
22
Do you share my information with third parties?
23
How do you ensure your partners and service providers are compliant?
24
How do you handle sanctions or politically exposed persons (PEP) screening?
25
Do you report transactions to regulators?
26
How do I know I'm using a legitimate Odola service?
Your Account
1
How do I view my transaction history or download a statement?
2
How do I send money to a local bank account?
3
How do I top up my Odola account?
Get in touch
Choose the best way to reach us
Send us an email
Response within 24 hours
Send us an email
Response within 24 hours
Send us an email
Response within 24 hours
Phone
Mon-Fri from 8am to 5pm.
Phone
Mon-Fri from 8am to 5pm.
Phone
Mon-Fri from 8am to 5pm.
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Send us a WhatsApp message
Let's Talk Live
Send us a WhatsApp message
Let's Talk Live
Send us a WhatsApp message